Having built homes for love for decades, Marco Polo Ceramics has designated August every year as "Thanksgiving Service Month" starting from 2020. In August 2022, the third season of Marco Polo Tile Appreciation Month of Service is in full swing! Marco Polo people from all over the world use professional service attitude and colorful service activities to give back to new and old customers, and strive to create a high-quality service experience!
Foshan
After the launch of the third quarter of Marco Polo Ceramics Thanksgiving Service Month in August, Foshan Marco Polo Ceramics not only arranged exclusive service spaces in each store so that all customers entering the store can enjoy a "home away from home" service experience, but also quickly organized Multiple return visit teams were formed, bringing return visit gifts and professional cleaning tools to provide door-to-door return visit services for new and old customers.
On August 4, the Foshan Marco Polo Ceramics service team, led by Zhang Xiaohui, the executive general manager of Foshan Marco Polo Ceramics, went to the customer Ms. Chen’s home for a return visit. After the service team presented Ms. Chen with carefully prepared fruit gifts, they began to carefully inspect the usage of the product paving and provide professional services for cleaning the tiles throughout the house.
When Ms. Chen entered the store for the first time to choose tiles, she did not choose a product immediately. The Foshan Marco Polo Ceramics team still insisted on providing service to the end. The resident designer prepared several sets of plans in succession and provided them when she entered the store later. Careful explanation service. After many communications and screenings, Ms. Chen finally decided to choose Marco Polo ceramic tiles.
Recalling the decoration process, Ms. Chen couldn't help but sigh: "It was a good choice to choose Marco Polo tiles! From product quality to after-sales service, I really felt what is the thoughtful service of a big brand! Now as long as it is around me I only recommend Marco Polo tiles to my relatives and friends for decoration!”
Foshan Marco Polo Ceramics team has always adhered to the service concept of "people-oriented, customer-oriented, dedicated to professionalism, and pursuit of excellence", and has made unremitting efforts to create a better quality life for customers.
Zhaoqing
On August 4, the service team of Zhaoqing Marco Polo Tile Xin'an Store, led by Zheng Yanxing, deputy general manager of Zhaoqing Marco Polo Tile, visited many customers in the rain, presented carefully prepared gifts, and provided whole-house tile cleaning services for customers' homes.
At the same time, the service team also presented tea set gifts customized by Marco Polo cultural ceramics to customers.
A customer recalled the service process of Marco Polo tiles during decoration, and couldn't help but sigh: "Going to the store to choose tiles was like meeting an old friend, from product selection, design to paving. The service provided by Marco Polo Tile is attentive and meticulous! I recommend Marco Polo Tile to all my friends who want to decorate! ”
It was already late at night after the day's return visit service. After returning to the store, the service team continued to arrange the return visit for the next day. Although the body is very tired, everyone feels warm and inspired in their hearts by the trust and recognition of customers.
Yulin
In midsummer in August, Marco Polo Ceramics in Yulin, northern Shaanxi Province, actively responded to the headquarters’ call for the third quarter of Thanksgiving Service Month activities, quickly organized a service team, organized and formulated detailed home visit plans, and brought the most sincere service to new and old customers. .
On August 5, the Yulin Marco Polo tile service team wore red T-shirts for service month, brought tile cleaning tools and exclusive gifts, and set out to a commercial club run by the customer Mr. Chen. The club covers an area of about 500 square meters. From the floor to the background wall, Marco Polo tiles and Marco Polo slab products are used in every space. The overall design is elegant and elegant, creating a peaceful and healing place in the bustling city.
As soon as he entered the club, Mr. Chen warmly welcomed the service team. While taking the service team to visit the club, Mr. Chen recalled the process of getting acquainted with Marco Polo tiles: "When I was originally designing, I personally selected the materials and matched the style of the entire space. The Marco Polo tiles were not only fashionable and exquisite in color, but also gave me what I wanted. The design effect is amazing, and the after-sales service is even more amazing. No matter what problem I have, you will help me solve it quickly. Choosing Marco Polo ceramic tiles is very reassuring, worry-free and safe!”
After the visit, Mr. Chen sat down with the service team to rest and communicate. Han Weiwei, deputy store manager of Yulin Marco Polo Tile Yuexing Store, presented Mr. Chen with a specially prepared set of bonsai gifts, which also symbolized good wishes for good luck and wealth.
When leaving, Mr. Chen also happily said to the service team: "Thank you Marco Polo Tiles for your sincere service. If there is a place where bricks are needed in the future, I will definitely choose Marco Polo Tiles!"
Guangzhou
On August 9, Zhang Yong, general manager of Guangzhou Marco Polo Ceramics, led a return visit service team and visited the customer Mr. Lu’s home with flowers, Marco Polo Cultural Ceramics commemorative gifts and home health gift bags, launching the "Sincere Service·For "Building a Home" is the first stop in Guangzhou for the third quarter of the Marco Polo Tile Thanksgiving Service Month.
Mr. Lu’s home is located in a unique old Guangzhou-style building complex in Yuexiu District. Although some areas are still undergoing final construction, he still enthusiastically invited the service team to visit the site.
During the visit and exchange, Mr. Lu carefully shared with the service team his experience in material selection and design during the entire decoration process, and also highly affirmed Marco Polo Ceramics’ considerate service before, during, and after sales.
Mr. Lu’s home brick renderings
After the visit, the service team followed Mr. Lu to the reception room to continue the discussion and exchange, and presented Mr. Lu with carefully prepared flowers and Marco Polo cultural ceramic purple clay pot gifts. The service team also agreed with Mr. Lu that before the house is officially moved in, it will visit again to provide Mr. Lu with free cleaning services.
Knowing that word-of-mouth is the sustainable driving force for brand development, Guangzhou Marco Polo Tiles has always been adhering to the original intention of sincere service, constantly improving service quality, and grateful to everyone who chooses and supports Marco Polo Tiles. customers and friends.
Dongguan
In August, the third quarter of the Marco Polo Ceramics Thanksgiving Service Month event just kicked off. The Dongguan Marco Polo Ceramics service team, wearing a dazzling "Marco Polo red", led by Yin Jianhua, the general manager of Dongguan Marco Polo Ceramics, and Wang Hui, the general assistant, Bring carefully selected gifts to the customer's home for a return visit, demonstrating sincere service with practical actions.
This trip first visited Ms. Feng’s Yaju. Ms. Feng’s home adopts a decoration style that combines traditional Chinese elegance with modern fashion elements. She uses popular Marco Polo ceramic tile products to create the living room, dining room and extra-long aisle paving styles. The movement lines and transitions of the space present a grand effect, interpreting elegance and dignity. The atmosphere of the space.
During the conversation, Ms. Feng recalled her experience during the renovation and was full of praise for Marco Polo Ceramics’ one-stop service of “sales, design, construction, and door-to-door after-sales service”. At the same time, the service team also provided professional tile cleaning services for Ms. Feng’s home.
Before leaving, Ms. Feng also said to the service team: "Now I am telling my friends that when buying bricks, look for Marco Polo tiles, which will save you worry and peace of mind!"
The second stop of the Dongguan Marco Polo Ceramic Tile Service Team came to the home of the customer Ms. Zhang. Ms. Zhang is a Fujianese with a strong hometown complex and likes decoration styles that combine traditional elements.
Therefore, when the Dongguan Marco Polo tile design team presented the whole house tile design plan, they decided to use light and gray Marco Polo slate and large slab products on the floor, paired with solid wood furniture in the space, to bring traditional culture and The encounter of modern elements creates a new Chinese-style poetic life.
On the background wall of the aisle, Marco Polo Tile selected a set of 800×2400mm Marco Polo art slate Nyenchen Tanggula for Ms. Zhang to decorate. The majestic atmosphere seems to bring the Introducing natural scenery into the bedroom is a fusion of poetry and life, making the view from the door more eye-catching.
During the return visit, the service team also provided professional tile cleaning services for Ms. Zhang’s home. Ms. Zhang highly recognized the quality and service of Marco Polo Ceramics. Her words of praise also inspired the Dongguan Marco Polo Ceramics team and strengthened their confidence to provide better and more sincere services.
Mr. Guan, the customer visited by Dongguan Marco Polo Ceramics Service Team at the third stop, is a senior practitioner in the construction industry and has been an old customer of Marco Polo Ceramics for more than ten years. He is very interested in ceramic tiles. Quality requirements are very high. This return visit was to a house where a family lived together. When decorating it, Mr. Guan first considered the preferences of three generations living under the same roof. Marco Polo ceramic tiles provide a variety of space matching solutions for Mr. Guan’s home, taking into account traditional elements and youthful atmosphere, creating a warm and thoughtful quality home.
The Marco Polo slate floor in the living room is Constantine gray, a high-end color that eliminates complexity and simplicity, highlighting the fashion and chic of the living space; the Marco Polo slate gold Calacatta on the TV background wall highlights the It creates a space atmosphere that is both atmospheric and agile.
Every space in Mr. Guan’s home can not only feel the exquisite design, but also experience the warm care for his family that is revealed everywhere. And this is exactly the beautiful original intention of Marco Polo Ceramics to build a home for love.
Dongguan Marco Polo Ceramics insists on a high degree of bonding between the brand and customers, listens to customers' suggestions, practices sincere service with practical actions, thanks customers for their recognition and support, and turns customer satisfaction into continuous Motivation to move forward.
Sincere service, build a home for love! Adhering to a service heart, Marco Polo tiles are always on the road!
